If you are experiencing issues while connecting your account to Spark, checking if the connection and login requirements are met would be solution. This reading will lead you through general requirements related to stable internet connection and VPN usage as well as each email provider specifics. General requirements While adding an account to Spark...
If you’re experiencing problems adding a Google account to Spark, please follow these steps. 1. Make sure you have the latest version of Spark We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best. To check if you have the latest version of Spark on Mac...
The iCloud email address should have the @icloud.com, @me.com, or @mac.com domain name. Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use password you generate on the Apple ID webpage and paste into the password field to log in to Spark. 1. Enable the two-factor...
If you’re experiencing troubles adding a QQ account to Spark, please follow these steps. 1. Make sure that the IMAP protocol is enabled on the QQ webpage Open your QQ Mailbox, then select Settings > Accounts. In the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable the IMAP/SMTP Service, then select Save. Please, note that it might t...
If you’re experiencing troubles adding an AOL account to Spark, please follow these steps. 1. Generate an app password for Spark on the AOL account’s webpage Open the AOL account webpage.
Select Account > Account security.
Click Generate app password or Manage app passwords.
Select Spark from the drop-down menu and click Generate.
Follow the inst...
If you’re experiencing issues adding an Exchange or Office 365 account to Spark, please follow these steps. Step 1. Make sure your account supports IMAP/SMTP or EWS protocol Spark doesn’t support Exchange ActiveSync and POP3 protocols. You can contact the IT administrator at your organization to ask what protocol is used for your Exchange account. A...
When you add an account to Spark, you may not see your email provider on the list. You can add a custom email address manually. To make sure it connects successfully, please follow the steps below. 1. Check the settings of your email server Make sure your email server meets the following requirements: It supports IMAP protocol — Spark works with IMA...
If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below. Open Spark Settings.
Click Support and enable the Detailed Logging toggle.
Open the email which isn’t displayed correctly.
Click Message > Reparse on the Menu Bar on Mac or Message > Reparse on the Title bar o...
The pop-up message, “Can’t reach the server,” appears in Spark when it fails to access the mail server. This is usually a temporary issue. Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this ...
There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones. 1. There are no unread emails, but the badge shows a certain number In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please ma...
If you’re experiencing issues with Spark on your Apple Watch, please try these tricks: Reboot your Apple Watch
Re-install the Spark app on your Apple Watch In case this doesn’t help, please contact our support team and provide us with the detailed app logs: Launch Spark on your iPhone or iPad.
Tap the menu icon at the top left.
Open Settings > S...
If you can’t find a needed email using smart search, please follow these steps. Specify the folder to search through For Gmail accounts , Spark searches through all the folders except Trash and Spam. If you think the needed email is in one of these folders, add “in:” and the folder name to your search query. For example, “tickets in: Trash.” To sear...
If you don’t receive any notifications from Spark, please check the notification settings in Spark and on your device. First, check the notification settings on your device (they should be on for Spark): Mac OS Windows Open System Preferences > Notifications.
Select Spark on the list.
Tick the preferences you wish. Follow this article to learn ho...
If you are experiencing issues with sending emails, make sure your network connection is stable and you have a strong signal. If you use Wi-Fi, please try connecting to another network to see if it resolves the issue. After sending an email, please don’t immediately quit Spark. It supports the Undo option, which is available for the 5 seconds after ...
If Spark crashes or quits unexpectedly, on any weird action, please follow the steps: Reboot your device.
Install the latest version of Spark to see if it solves the issue. If the update can't be installed, we kindly ask you to consider deleting and reinstalling Spark. If that doesn't help, share the app logs with our support team. We need this info...
The clean install clears all your preferences and removes all accounts added to Spark. Follow these steps to perform a clean install: Open Finder and hold the alt button.
On the top menu bar, select Go > Library.
Open the Application Support folder.
Find and select the folder Spark Desktop. If you use the beta version of Spark, select the folder ...
If you have come across an error asking you to enable the IMAP protocol when setting up a Gmail or G Suite account, kindly follow the steps below: Open the native webpage of your account and go to Settings > Forwarding and POP/IMAP.
Under IMAP access, click Enable IMAP. Open the Labels tab and make sure that for System labels the Show in IMAP opt...
UPD. As of the 23 of February 2023, the most recent reports indicate that the sync of the Outlook/Hotmail accounts was stabilized on the side of Outlook. Spark should work smoothly with Outlook/Hotmail accounts. No actions from your side are required. If you do continue to experience any issues with syncing or fetching emails, re-login to Spark on t...