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    Contents
    • Set up & Focus
      • Home Screen
      • Spark Command Center
      • Mark emails as Done
      • Accept or block new senders
      • Set Aside vs Pin vs Snooze
      • Pins and Priority senders and threads
      • Group emails by sender
    • Spark Tutorials
      • How to download Spark
      • How to find Spark Settings
      • Upcoming features in Spark 3
      • Can I change my password in Spark?
      • Set Spark as a default email client on Mac
      • Email Storage and Backups
      • Set default browser for opening links
      • Is Spark Available for Windows?
      • Sync Spark across multiple devices
      • Change your email for sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Remove an email account from Spark
      • Choose the account name, title, and color
      • Enable Notification Badges
      • Customize Notifications
      • Compose an email
      • Use email Templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Use Smart Search
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How Spam is handled in Spark
      • Threads
      • Undo the Last Action
      • How to print an email in Spark
      • Change the Font for reading emails Mac
      • How Can I Change the Language in Spark?
      • Gmail Labels
      • Snooze emails
      • Add folders to the sidebar
      • Dark Mode in Spark
      • New Expanded Sidebar
      • Zoom
    • Spark for Teams
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to get Spark Teams Premium plan
    • Troubleshooting
      • Can't connect my account to Spark
      • Can't connect to a Gmail account
      • Cannot Connect to an iCloud Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Set Up a Custom Email Address
      • Email Is Displayed Incorrectly
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Temporary Outlook, Hotmail issue
    • Billing & subscription
      • Spark Premium Plan Subscription
      • How to cancel the subscription
      • How to cancel free trial in Spark
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us
    Home Troubleshooting Can't connect to a Gmail account

    Can't connect to a Gmail account

    If you’re experiencing problems adding a Google account to Spark, please follow these steps.

    1. Make sure you have the latest version of Spark

    We are constantly updating Spark and improving its stability and performance. It’s better to have the newest version to be certain Spark works the best.

    To check if you have the latest version of Spark on Mac, open Spark and click Spark Desktop > Check for updates at the top left. If there is an update for Spark, install it.

    To check if you have the latest version of Spark on Windows, open Settings of your device > Apps > Apps & features > Spark Desktop > Check the current version.

    2. Make sure you submit the needed login details

    If you have generated an app-specific password, please note that you need to enter your email account's standard password. You don’t need to submit an app-specific password in Spark.

    If you have two-step verification enabled, you must enter an additional verification code after submitting your password.

    3. Check the network connection

    Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator of your network if access to Gmail and Spark (as the third-party email application) is allowed.

    Alternatively, you can try to connect your Gmail account using a different network.

    Note: If you live in China, you may have issues connecting to a Google account due to the firewall enabled in your country. Our team is working on a solution to make Spark available for you.

    4. Turn off a VPN

    We can’t guarantee Spark will work appropriately with a VPN enabled. The quality of the performance via VPN solely relies on the servers of the VPN network.

    5. Try to log into your Google account in a browser

    Go to the Gmail webpage and enter your email and password to sign in. If you can sign in to your account in a browser, try to do it again in Spark.

    6. Contact our support team

    If none of the steps described above have worked for you, we are happy to help you personally.

    1. Open Spark Settings.
    2. Select Support and click Send next to Diagnostics information.
    3. A new email window will appear. In the Subject: line, write “Cannot connect to Gmail.” We need this email subject to provide you with a quick, personal reply.
    4. In your message, write the email address you’re trying to log in to and attach a screenshot with the error message appearing when you try to add an account.
    5. Send an email, and our support team will get in touch to solve your problem.

    Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.

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