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    Contents
    • Set up & Focus
      • Home Screen
      • Spark Command Center
      • Mark emails as Done
      • Accept or block new senders
      • Set Aside vs Pin vs Snooze
      • Pins and Priority senders and threads
      • Group emails by sender
    • Spark Tutorials
      • How to download Spark
      • How to find Spark Settings
      • Upcoming features in Spark 3
      • Can I change my password in Spark?
      • Set Spark as a default email client on Mac
      • Email Storage and Backups
      • Set default browser for opening links
      • Is Spark Available for Windows?
      • Sync Spark across multiple devices
      • Change your email for sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Remove an email account from Spark
      • Choose the account name, title, and color
      • Enable Notification Badges
      • Customize Notifications
      • Compose an email
      • Use email Templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Use Smart Search
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How Spam is handled in Spark
      • Threads
      • Undo the Last Action
      • How to print an email in Spark
      • Change the Font for reading emails Mac
      • How Can I Change the Language in Spark?
      • Gmail Labels
      • Snooze emails
      • Add folders to the sidebar
      • Dark Mode in Spark
      • New Expanded Sidebar
      • Zoom
    • Spark for Teams
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to get Spark Teams Premium plan
    • Troubleshooting
      • Can't connect my account to Spark
      • Can't connect to a Gmail account
      • Cannot Connect to an iCloud Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Set Up a Custom Email Address
      • Email Is Displayed Incorrectly
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Temporary Outlook, Hotmail issue
    • Billing & subscription
      • Spark Premium Plan Subscription
      • How to cancel the subscription
      • How to cancel free trial in Spark
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us
    Home Troubleshooting Cannot Connect to an iCloud Account

    Cannot Connect to an iCloud Account

    The iCloud email address should have the @icloud.com, @me.com, or @mac.com domain name. 

    Apple requires third-party apps (like Spark) to use app-specific passwords with iCloud accounts. An app-specific password is a single-use password you generate on the Apple ID webpage and paste into the password field to log in to Spark.

    1. Enable the two-factor authentication

    To generate an app-specific password, make sure you have two-factor authentication enabled. You can find detailed instruction in this article by Apple.

    Note: Some Apple IDs created in iOS 10.3 or macOS 10.12.4 and later versions are protected with two-factor authentication by default.

    2. Add your iCloud account to Spark

    Please check the network connection on your device. If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off.

    Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if access to Spark (as the third-party email application) is allowed. Alternatively, you can try to connect to a different network.

    Please make sure you add your iCloud IMAP account address, not an iCloud alias. You can check your email address in Mail on iCloud.com (click on the Settings icon at the bottom right > Preferences > Accounts).

    To add your account to Spark:

    1. Open Spark Settings.
    2. Select Accounts > Add Account.
    3. Enter your iCloud email, which ends with @icloud.com, @me.com, or @mac.com.
    4. In the password field, you need to paste the app-specific password, not the standard password from your account. Click the Generate button next to Generate an app-specific password.
    5. You will be directed to the Apple ID webpage. Sign in as usual.
    6. In the Security section, click Generate Password.
    7. Enter the password label, e.g. “Spark” and click Create.
    8. Copy this password.
    9. Return to Spark, paste the password you generated in the password field and click Add.

    If your iCloud account is the first one you try to add to Spark, launch the app and click Start Using Spark. Enter your iCloud email address, tick the checkbox to agree with Spark Terms of Use and the Privacy Policy, and click Next.

    Then, generate and paste an app-specific password as described above.

    3. Contact our support team

    If you’re experiencing issues adding your iCloud account, we are happy to help you personally.

    1. Open Spark Settings.
    2. Select Support and click Send next to Diagnostics information.
    3. A new email window will appear. In the Subject: line, write “Cannot connect to iCloud.” We need this email subject to provide you with a quick, personal reply.
    4. In your message, write the email address you’re trying to log in to and attach a screenshot with the error message appearing when you try to add an account.
    5. Send an email, and our support team will get in touch to solve your problem.

    Spark automatically attaches a .zip file with the application logs to your email. We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.

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