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    Contents
    • Set up & Focus
      • Home Screen
      • Spark Command Center
      • Mark emails as Done
      • Accept or block new senders
      • Set Aside vs Pin vs Snooze
      • Pins and Priority senders and threads
      • Group emails by sender
    • Spark Tutorials
      • How to download Spark
      • How to find Spark Settings
      • Upcoming features in Spark 3
      • Can I change my password in Spark?
      • Set Spark as a default email client on Mac
      • Email Storage and Backups
      • Set default browser for opening links
      • Is Spark Available for Windows?
      • Sync Spark across multiple devices
      • Change your email for sync
      • Connect to Your Email Account in Spark
      • Add More Email Accounts to Spark
      • Remove an email account from Spark
      • Choose the account name, title, and color
      • Enable Notification Badges
      • Customize Notifications
      • Compose an email
      • Use email Templates
      • Manage email signatures
      • Attach a file to an email
      • Schedule an email to send later
      • Set follow-up reminders
      • Set up an email alias
      • Select the font of your emails
      • Use rich text formatting in emails
      • Automatically Cc or Bcc emails
      • Display the Inbox of each account separately
      • Use Smart Search
      • Perform Actions on Multiple Emails
      • Create a Folder
      • Avatars in Spark
      • How Spam is handled in Spark
      • Threads
      • Undo the Last Action
      • How to print an email in Spark
      • Change the Font for reading emails Mac
      • How Can I Change the Language in Spark?
      • Gmail Labels
      • Snooze emails
      • Add folders to the sidebar
      • Dark Mode in Spark
      • New Expanded Sidebar
      • Zoom
    • Spark for Teams
      • How to Create and Manage a Team
      • Add and Remove Team Members
      • Shared Threads: Discuss Emails With Your Team
      • Shared Links: Move Your Emails Outside the Inbox
      • Team Roles
      • How to get Spark Teams Premium plan
    • Troubleshooting
      • Can't connect my account to Spark
      • Can't connect to a Gmail account
      • Cannot Connect to an iCloud Account
      • Can’t Connect to a QQ Account
      • Can’t Connect to an AOL Account
      • Cannot Add an Exchange or Office 365 Account
      • Cannot Set Up a Custom Email Address
      • Email Is Displayed Incorrectly
      • "Can't reach the server" Message
      • The Badge Displays the Wrong Number
      • Spark on Apple Watch doesn’t work
      • Issues with Smart Search
      • Can’t Receive Push Notifications
      • Cannot Send Emails
      • The App Quits Unexpectedly
      • How to Clean Install Spark for Mac
      • Enable the IMAP Protocol for Gmail and G Suite Accounts
      • Temporary Outlook, Hotmail issue
    • Billing & subscription
      • Spark Premium Plan Subscription
      • How to cancel the subscription
      • How to cancel free trial in Spark
    • Privacy & Data
      • Spark Email Privacy: Everything you Need to Know
      • Remove data from Spark & request data copy or deletion
    • Contact us
    Home Troubleshooting The Badge Displays the Wrong Number

    The Badge Displays the Wrong Number

    There may be several cases when a notification badge shows the incorrect number. Let’s go through the most common ones.

    1. There are no unread emails, but the badge shows a certain number

    In this case, please try to find the unread emails using the search in Spark. Tap the search icon at the top and type “unread”. If there are such emails, please mark them as read (you can use batch actions to do it faster). Now, the badge count should be correct.

    Please note: Gmail accounts also include unread chats to the badge count. You can check if you have any unread chats on the Gmail webpage.

    If the badge still shows the wrong number, please use the instructions at the end of this article to contact our support team.

    2. The badge count differs from the actual number of unread emails

    If you have a Gmail account connected to Spark, please make sure you have no unread chats, as Gmail also includes them in the badge count. Go to the Gmail webpage, and check if there are unread chats. If there are any, please mark them as read.

    We also recommend you make sure the badges in Spark are enabled for all your accounts.

    1. Open Spark Settings.
    2. Select Notifications.
    3. Enable the App icon badge toggle.
    4. Select one of the options in the Badge count section. To see badges only for unread emails, choose New Messages Only. To see badges for all emails in your inbox, choose Whole Inbox.
    5. Toggle on the email addresses you want to use badges with.

    Now, check if notifications are enabled for the accounts you want to use badges with:

    1. Open Spark Settings.
    2. Click Notifications.
    3. Make sure either the All, Smart, or Priority option is selected for the needed account.

    Contact our support team

    If the issue with badges persists, please send us the detailed app logs and the screenshots showing the badge count and the number of unread emails in your inbox.

    1. Open Spark Settings.
    2. Select Support and enable the Detailed Logging toggle.
    3. Wait for the badge to show an incorrect number again and make screenshots.
    4. Open Spark Settings (Mac OS) Spark Preferences (Windows) > Support again.
    5. Select Send Diagnostics Information.
    6. A new email window with the attached logs will appear. In the Subject: line, write “Incorrect badge count.”
    7. Attach screenshots of the issue.
    8. Send the email and our team will contact you soon.

    Note: The logs may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.

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