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What would you like to learn about?

Upcoming features
Thread view
Spam
Attachments
Notifications
Mail Rules
Read Receipts
Font
Change password
Other
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We covered questions we frequently receive about threads in this article. Check it out to learn about disabling/changing emails order in a thread and muting notifications from a thread you don't need.

There are some great things the Spark 2 version can do that Spark 3 cannot yet do. We are eager to add them to the new Spark version in upcoming releases - some features are already under development, and some are planned. You can find the list of the most important upcoming features in this article. While the list reflects our current milestones, it is not authoritative.

Handling spam is an increasingly present part of the email delivery process. To find out what spam is and how it is being detected and blocked, check out the "How spam is handled in Spark" article.

We covered questions we frequently receive about email attachments in this article. Check it out to learn how to use attachments in Spark, or ask your question in the form below.

We covered questions we frequently receive about notifications in this article. Check it out to learn more about notifications in Spark. For example, how to choose different notification types for different email accounts.

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At the moment, Spark relies on the mail rules created on your email account server. There is no way to create or manage them via Spark.

However, we understand that this feature can be helpful for many users and have it on our wishlist for further improvements. You can vote for this feature so that our team will surely let you know if mail rules are supported in Spark.

As a workaround, you can set up rules on the server, and these settings will be synchronized to Spark. Here is the list of the most popular email services and instructions on how to set up the rules:

Gmail https://support.google.com/mail/answer/6579?hl=en

iCloud https://support.apple.com/kb/ph2650?locale=en_US

Outlook https://support.office.com/en-us/article/inbox-rules-in-outlook-web-app-edea3d17-00c9-434b-b9b7-26ee8d9f5622?ui=en-US&rs=en-US&ad=US

Yahoo https://help.yahoo.com/kb/SLN15994.html

Exchange https://support.office.com/en-us/article/manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59

Currently, we are not planning to add the "read receipt" feature to Spark. Meanwhile, if this feature is important for your workflow, you can share your feedback with us using the form below.

Currently, there isn't an option to change the font while composing an email. The default settings are Inter, 14. If this option is important for your workflow, you can share your feedback using the form below.

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You can change your email account password on the web page of your provider. Please note: this is not an option in Spark.

Here are instructions on how to change the password for the most popular email providers:

When you open Spark after changing the password, the app asks you to log in again to update your account credentials.

What are you experiencing issues with?

Connecting my account
Cannot Send Emails
Can't reach the server message
Email is displayed incorrectly
The Badge number is wrong
Spark crashes
Push notifications
Other
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Which account are you experiencing issues connecting to?

Gmail
iCloud
Outlook
Office 365/Exchange
Kerio Connect
POP3 account
other email provider
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Please check out this article to learn how to fix issues with adding a Gmail account to Spark.

Please check out this article to learn how to fix issues with adding an iCloud account to Spark.

Does your email address have the @outlook, @hotmail or @live domain name?

Yes, it does.
My email address ends with another domain mail.
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If you are using the Exchange tab to add your account to Spark, please try to add your account using the Outlook tab.

It helped, thanks.
It's not my case.
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Great! Thank you for using Spark 🙂

If you’ve turned two-step verification on, you need to enter an additional security code when signing in. Outlook can send you a verification code via a text message, a call, an authenticator app, or your alternate email address. Make sure you enter the exact code you receive.

You can check and manage the two-step verification method in the Security settings of your Microsoft account.

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It didn't help.
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Great! Thank you for using Spark 🙂

Some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if there are any restrictions or blocked ports in your network. Please also make sure your apps don’t restrict Spark connection to the internet (if you use a firewall, antivirus, etc.). Alternatively, you can try to connect to a different network.

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It didn't help.
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Great! Thank you for using Spark 🙂

Please contact our Support Team using the form below.

Please use the tab of the corresponding email provider or the Set up manually tab to log in to Spark.

Make sure your account supports IMAP/SMTP or check if it supports EWS by following these instructions or contacting the IT administrator at your organization. Also, ensure that basic authentication is allowed and that the server has the 2007 Service Pack 1 or newer.

Spark doesn’t support POP3 protocols.

My account uses POP3 protocol and/or my server has an older version.
My account supports IMAP/SMTP or EWS, and the server has the 2007 service pack or newer.
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Please discuss the possibility of changing the protocol and/or updating the server version with your network administrator. When the changes are made, try to add your account to Spark again.

Please try to use another network to add your account. Sometimes employees are banned from logging into their work accounts outside the office - ask your administrator if this is a restriction.

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It didn't help.
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If you use a VPN, we can’t guarantee Spark will work properly. The quality of the performance via VPN solely relies on the servers of the VPN network. For this reason, we recommend you turn the VPN off. Also, some organizations enable a firewall to prevent access to certain websites from their networks. Ask the administrator if access to Spark (as the third-party email application) or Google (Spark uses its servers) is allowed.

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It didn't help.
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Great! Thank you for using Spark 🙂💙

Please contact our Support Team using the form below.

Great! Thank you for using Spark 🙂💙

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Please check out this article to learn how to fix issues with adding your account to Spark.

POP 3 accounts can't be added to Spark. Please check out this article to find more information.

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Please use the form below to contact us. In your message, please describe the issue, specify the email account from which you are trying to send emails and the email subject of the message which can’t be sent.

This is usually a temporary issue. To learn how to deal with it, please follow this article.

If you have issues with viewing a specific email (links don’t work, attachments aren’t displayed, etc.), please follow the steps below.

Open Spark Settings.
Click Support and enable the Detailed Logging toggle.
Open the email which isn’t displayed correctly.
Click Message > Reparse on the Menu Bar on Mac or Message > Reparse on the Title bar on Windows.
Open this email again. If it still looks corrupted, select Message > Send message data.
In your message to our support team, describe the issues you have with this email.
Click Send and we’ll get back to you soon.

Please follow the steps described in this article to quickly solve the issue.

If Spark crashes or quits unexpectedly, on any weird action, please reboot your device. If that doesn't help, contact us using the form below. In your message, describe when Spark crashes (for example, while launching the app or when hitting the Send button).

Please follow the steps in this article to quickly solve issues with Push Notifications.

Let's figure it out!

Our team is happy to help you personally - you can contact us using the form below. In the meantime, you are also welcome to check out our self-service articles:

At Spark Mail Limited, we take your privacy seriously. We don’t sell or unlawfully share your personal data with any third parties and Spark is fully compliant with all GDPR and CCPA requirements.

Check out our article covering all privacy questions we frequently receive from you: Spark Privacy FAQ, or view Spark Privacy Policy, which explains how we treat your data to provide safety for your data. The latter can be found on our website and directly via Spark Help Menu > Privacy Policy.

To start the data deletion process under GDPR or CCPA or request a copy of all data associated with your specific email account, please send an email at dpo@sparkmailapp.com. If you have any other privacy questions left after reading the article, we are happy to answer them personally - use the form below to contact us.

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